These days when you think of anti-virus software, chances are the names Norton (Symantec) or McAfee come to mind. There aren’t many little guys out there trying to take down these anti-virus giants. The only other viable alternatives are Trend Micro and Computer Associates. Most often, the guys at CopiaTECH have found that people are generally satisfied with their anti-virus provider. After all, if it’s not broke, don’t fix it, right? You are not going to make a mistake using any of these company’s products, since they are not new on the playing field, and have an excellent track record for accountability. With these highly proven organizations, not many people take the leap of moving from one software provider to another. This extensive transition takes both time and money - two things not easily parted with.

If a customer does decide to switch software providers, generally, it is for one of two reasons:

1. Personal preference: Sometimes when there’s a new boss in town making decisions, he/she might be willing to go through the steps to switch to their preferred vendor.
2. Customer service nightmare: We’ve all had bad customer service experiences, and sometimes it’s just a matter of getting the wrong person on the phone on the wrong day. Although the major anti-virus companies have great service, occasionally someone will have a terrible experience, partly caused by bad luck, and that will push them over the edge and send them packing.

The only other instance when a customer would seek another anti-virus provider is if they are seeking to upgrade from a lesser product or freeware, and wants the security of a proven winner. Maybe that company doesn’t have a corporate anti-virus solution, only a bunch of individual solutions. Then it’s definitely time for an upgrade.

Most people are hesitant to switch their brand of orange juice, so surely switching something as crucial to the security of your company as anti-virus software is a pain-staking process. It requires time to research and decide on new products, test them, uninstall the old ones and install the new vendor. The switch has to take place outside of business hours, and this is extra work on the plate of a typically overworked IT Staff. If you do have to switch, leave it in the hands of someone who’ll do the grunt work for you. CopiaTech can handle it all while you concentrate on your business affairs. You’ve got enough to worry about.